IN THE APP
The quickest route, if you can still sign in.
In the WiishWall app: open Settings and choose Delete account. Type DELETE, then confirm it’s you — with your password or, if you sign in with Google or Apple, with a code we email to you.
A request made in the app is not immediate: your account is scheduled for deletion and is deleted after 7 days. Signing back in within those 7 days cancels the request. If your version of the app doesn’t show this option, use the website or email routes below.
ON THE WEBSITE
Sign in, open your account settings, and choose Delete account at the bottom of the page. Type DELETE to confirm. On the website your account is deleted straight away — there is no waiting period, and it cannot be cancelled.
If you’d like a copy of your walls and wishes first, use Download ZIP on the same page before you delete.
BY EMAIL, WITHOUT SIGNING IN
Lost access to your account, or no longer have the app? Ask us.
Email privacy@wiishwall.com with the subject “Account deletion request”. Please write from the email address on your WiishWall account so we can match the request to the right account, and we’ll delete it for you.
WHAT IS DELETED
Deleting your account permanently removes:
- Your account — your email address, display name, and login.
- Your profile photo, if you uploaded one.
- Every wall you created.
- The wishes on those walls, including their uploaded photos.
As our Privacy Policy sets out, upon account deletion, your account and the walls you own, with the wishes and uploaded images on them, are permanently removed within thirty days. Once deletion has gone ahead, it cannot be undone.
WHAT WE KEEP
- What you left on other people’s walls. Anything you added to someone else’s wall stays on that wall after you delete your account, because it belongs to that wall, not to your account. That includes, for example, wishes and messages, RSVPs, contributions, gift and registry claims, meal train sign-ups, photos and comments, and any email address you gave so the host could reach you. To have something removed, ask the wall’s host, or email privacy@wiishwall.com with a link to the wall and what you want removed.
- Safety and audit records. Records of reports, moderation, account activity, and which terms were accepted are kept, with the link to your account removed.
- Purchase records. If you bought anything, the purchase record, including the email address used at checkout, is kept.
QUESTIONS
For anything else about your data, write to privacy@wiishwall.com or visit our contact page.